Opći uvjeti
korištenja
Uvjeti pod kojima brijačnice koriste BarberSnap: pretplata, naplata, obveze obiju strana i prestanak korištenja.
Opći uvjeti korištenja (hrvatski)
Read in English. Hrvatska verzija je izvorna i mjerodavna; engleski tekst je prijevod radi lakšeg razumijevanja.
Verzija 1.0 · na snazi od 15. listopada 2026.
1. Pružatelj usluge
1.1. Uslugu BarberSnap pruža FERVENTIS j.d.o.o. (dalje: Pružatelj), upisano u sudski registar Trgovačkog suda u Zadru, MB 05454972, OIB 77866687378, sa sjedištem u Zadru, Ulica dr. Franje Tuđmana 38, 23000 Zadar.
1.2. Kontakt Pružatelja za pitanja o Usluzi i pravne obavijesti: e-pošta info@barbersnap.com.
1.3. Ovi Opći uvjeti korištenja (dalje: Uvjeti) uređuju odnos Pružatelja i Pretplatnika u vezi s Uslugom i primjenjuju se i na Probno razdoblje.
2. Definicije
U ovim Uvjetima pojmovi imaju sljedeće značenje. Troslojni odnos Pretplatnika, Korisnika i Klijenta vrijedi u svim člancima.
- Usluga: BarberSnap, internetska aplikacija za upravljanje poslovanjem salona (softver kao usluga).
- Pretplatnik: pravna ili fizička osoba koja djeluje u okviru svoje gospodarske djelatnosti, vlasnik ili operator salona, koja je s Pružateljem sklopila ugovor o korištenju Usluge. Pretplatnik je jedina ugovorna strana uz Pružatelja i plaća Naknadu.
- Korisnik: osoba (zaposlenik ili suradnik Pretplatnika) kojoj je Pretplatnik otvorio račun u Usluzi i dodijelio ovlasti. Korisnik nije ugovorna strana; za njegove radnje odgovara Pretplatnik.
- Frizer: Korisnik s vlastitim kalendarom termina na kojeg Klijenti mogu rezervirati termin i za kojeg se obračunava Naknada. Korisnici bez kalendara, npr. recepcija ili administrator, ne naplaćuju se.
- Klijent: kupac salona, odnosno osoba kojoj Pretplatnik pruža usluge i čije podatke Pretplatnik vodi u Usluzi ili koja preko Usluge rezervira termin ili sudjeluje u programu vjernosti. Klijent nije ugovorna strana; njegov odnos s Pretplatnikom ostaje isključivo između njih.
- Podaci Pretplatnika: svi podaci koje Pretplatnik i Korisnici unesu u Uslugu, uključujući osobne podatke Klijenata i Korisnika.
- Naknada: iznos koji Pretplatnik plaća za Uslugu prema članku 5.
- Probno razdoblje: razdoblje iz članka 4.
- Opća uredba: Uredba (EU) 2016/679 (Opća uredba o zaštiti podataka).
3. Predmet ugovora
3.1. Pružatelj Pretplatniku omogućuje korištenje Usluge, koja obuhvaća, među ostalim, upravljanje klijentima, program vjernosti, upravljanje rezervacijama i listu čekanja, upravljanje pristupom, zaposlenicima i rasporedom te interne ocjene. Opseg funkcionalnosti određen je Uslugom kakva je dostupna Pretplatniku u trenutku korištenja.
3.2. Pružatelj daje Pretplatniku neisključivo i neprenosivo pravo korištenja Usluge za vrijeme trajanja pretplate, za potrebe poslovanja njegova salona i putem računa Korisnika.
3.3. Što Usluga nije. BarberSnap ne obavlja naplatu niti fiskalizaciju. Pružatelj ne prima plaćanja Klijenata, ne posreduje u plaćanju između Pretplatnika i Klijenata za usluge ili proizvode, ne izdaje fiskalizirane račune i ne vrši fiskalizaciju u ime Pretplatnika. Evidencija u Usluzi nije račun niti potvrda o plaćanju. Naplatu, izdavanje računa i fiskalizaciju provodi Pretplatnik, na vlastitu odgovornost i u skladu s propisima.
3.4. Pružatelj nije strana u odnosu između Pretplatnika i Klijenata te ne odgovara za usluge koje Pretplatnik pruža Klijentima.
4. Sklapanje ugovora
4.1. Ugovor se sklapa elektronički. Pretplatnik otvara račun, upisuje podatke iz članka 7.1., prihvaća ove Uvjete označavanjem odgovarajućeg polja, a Pružatelj aktivira račun i o tome obavještava Pretplatnika e-poštom. Ugovor je sklopljen aktivacijom računa.
4.2. Usluga je namijenjena isključivo poslovnom korištenju. Pretplatnik izjavljuje da djeluje u okviru svoje gospodarske djelatnosti i da nije potrošač.
4.3. Novom Pretplatniku Pružatelj omogućuje besplatno Probno razdoblje od mjesec dana od aktivacije računa. Probno razdoblje dopušteno je jednom po Pretplatniku i za njega se ne traže podaci o platnoj kartici.
4.4. Za Probno razdoblje primjenjuju se ovi Uvjeti, osim odredbi o Naknadi. Po isteku Probnog razdoblja pretplata automatski prelazi u plaćenu, a Pružatelj Pretplatniku automatski šalje račun za prvo Obračunsko razdoblje. Pretplatnik koji ne želi nastaviti otkazuje ugovor prije isteka Probnog razdoblja u skladu s člankom 6.2.; u tom se slučaju račun ne izdaje i primjenjuje se članak 9.
5. Pretplata i naplata
5.1. Naknada se obračunava po Frizeru. Cijena po Frizeru utvrđena je cjenikom objavljenim na internetskim stranicama Pružatelja i vrijedi u trenutku sklapanja ugovora, uz mogućnost izmjene prema članku 11.
5.2. Pretplata se nudi s mjesečnim ili godišnjim Obračunskim razdobljem, a Pretplatnik bira jedno od njih.
5.3. Cijene i računi izražavaju se u eurima (EUR). Pružatelj nije u sustavu PDV-a i na Naknadu ne obračunava PDV; navedeni iznosi su konačni. Ako Pružatelj uđe u sustav PDV-a, PDV će se obračunavati od dana ulaska u sustav, uz prethodnu obavijest Pretplatniku.
5.4. Pretplatnik tijekom razdoblja može dodati ili ukloniti Frizera. Naknada za razdoblje u kojem je došlo do promjene obračunava se razmjerno broju dana u kojima je svaki Frizer bio aktivan: dodani Frizer naplaćuje se od dana aktivacije, a uklonjeni do dana uklanjanja. Razlika u odnosu na već izdani račun, ako postoji, obračunava se dodatnim računom ili odobrenjem koje se uračunava u sljedeće račune.
5.5. Pružatelj izdaje račun za svako Obračunsko razdoblje. Rok plaćanja je 10 dana od izdavanja računa. Plaćanje se obavlja bankovnim prijenosom na račun naveden na računu; Pružatelj ne prima plaćanja karticama. Za kašnjenje se obračunava zakonska zatezna kamata. Ako Pretplatnik ne plati ni nakon opomene i primjerenog roka, Pružatelj može privremeno ograničiti pristup Usluzi.
6. Trajanje i otkaz
6.1. Ugovor se sklapa na neodređeno vrijeme. Minimalno trajanje pretplate ne postoji.
6.2. Pretplatnik može otkazati ugovor u bilo kojem trenutku, bez otkaznog roka, pisanom obaviješću e-poštom na adresu iz članka 1.2. Otkaz djeluje istekom već plaćenog Obračunskog razdoblja; Naknada za to razdoblje se ne vraća.
6.3. Pružatelj može raskinuti ugovor pisanom obavijesti zbog bitne povrede, osobito neplaćanja nakon opomene i primjerenog roka, zlouporabe Usluge ili kršenja članka 7. Pružatelj može otkazati ugovor i bez razloga, pisanom obaviješću uz otkazni rok od jednog (1) mjeseca.
6.4. Prestankom ugovora prestaje pravo korištenja Usluge. Naknada dospjela do dana prestanka ostaje dospjela. S Podacima Pretplatnika postupa se prema članku 9.
7. Obveze pretplatnika
7.1. Točnost podataka. Pretplatnik pri registraciji daje točne i potpune podatke (naziv, OIB, kontakt) i bez odgode javlja njihove promjene.
7.2. Sigurnost računa. Pretplatnik osigurava da Korisnici čuvaju vjerodajnice, ovlasti dodjeljuje samo osobama kojima su potrebne, deaktivira račun Korisnika koji prestane raditi za salon i odmah javlja Pružatelju svaki neovlašteni pristup. Pretplatnik odgovara za sve radnje Korisnika.
7.3. Zakonito korištenje. Pretplatnik koristi Uslugu zakonito i samo za poslovanje svojeg salona. Ne smije zaobilaziti sigurnosne mjere, ometati rad Usluge, ustupati pristup trećim osobama izvan svojeg salona niti unositi sadržaj kojim se krše prava trećih.
7.4. Obveze prema Klijentima po Općoj uredbi. Pretplatnik je voditelj obrade osobnih podataka Klijenata (i Korisnika), a Pružatelj je njihov izvršitelj obrade. Pretplatnik odgovara za pravnu osnovu obrade, za informiranje Klijenata, za suglasnosti gdje su potrebne (npr. za marketinške poruke ili program vjernosti), za točnost podataka i za odgovor na zahtjeve Klijenata kao ispitanika. Pružatelj osobne podatke Klijenata obrađuje samo radi pružanja Usluge i prema uputama Pretplatnika.
8. Obveze pružatelja
8.1. Pružatelj će Uslugu pružati s pažnjom dobrog gospodarstvenika i Pretplatniku omogućiti pristup Usluzi za vrijeme trajanja pretplate.
8.2. Pružatelj poduzima razumne tehničke i organizacijske mjere radi zaštite Podataka Pretplatnika. Osobne podatke Klijenata obrađuje samo prema uputama Pretplatnika i bez nepotrebnog odgađanja obavještava Pretplatnika o povredi osobnih podataka.
8.3. Pružatelj ne preuzima ugovornu obvezu dostupnosti Usluge niti jamči neprekidan ili bezgrešan rad. Pružatelj može privremeno ograničiti ili prekinuti rad Usluge radi održavanja ili otklanjanja smetnji.
9. Podaci i izvoz
9.1. Podaci Pretplatnika ostaju pod ovlasti Pretplatnika. Pružatelj ih koristi samo radi pružanja Usluge.
9.2. Pretplatnik može izvesti Podatke Pretplatnika tijekom trajanja ugovora i nakon prestanka, tijekom razdoblja čuvanja iz članka 9.3., u CSV formatu.
9.3. Nakon prestanka ugovora, zbog otkaza, raskida ili isteka Probnog razdoblja bez prelaska u plaćenu pretplatu, Pružatelj čuva Podatke Pretplatnika dva (2) mjeseca od dana prestanka. U tom razdoblju Pretplatnik može zatražiti izvoz; ostale funkcije Usluge nisu dostupne.
9.4. Istekom tog roka Pružatelj trajno briše Podatke Pretplatnika, uključujući osobne podatke Klijenata, osim podataka koje je dužan čuvati po zakonu (npr. računovodstvenih isprava o Naknadi). Nakon brisanja podaci se ne mogu vratiti, pa je Pretplatnik dužan izvesti ih prije isteka roka.
10. Ograničenje odgovornosti
10.1. Pružatelj ne odgovara za izgubljenu dobit, gubitak prihoda ili klijentele niti za neizravnu ili posljedičnu štetu.
10.2. Ukupna odgovornost Pružatelja prema Pretplatniku ograničena je na iznos Naknade koju je Pretplatnik platio u dvanaest (12) mjeseci prije štetnog događaja.
10.3. Pružatelj ne odgovara za naplatu, izdavanje računa i fiskalizaciju koje provodi Pretplatnik (članak 3.3.), za podatke koje unose Pretplatnik i Korisnici, za radnje Korisnika, za zakonitost obrade koju Pretplatnik provodi prema Klijentima niti za prekide uzrokovane višom silom ili uslugama trećih osoba (npr. pružatelja interneta).
10.4. Ništa u ovim Uvjetima ne isključuje niti ograničava odgovornost koja se prema prisilnim propisima hrvatskog prava ne može isključiti ili ograničiti, osobito za štetu prouzročenu namjerom ili krajnjom nepažnjom te za štetu na životu i zdravlju, kao ni prava ispitanika prema Općoj uredbi.
11. Izmjene uvjeta
11.1. Pružatelj može izmijeniti ove Uvjete i cjenik iz opravdanih razloga, osobito zbog promjene propisa, funkcionalnosti Usluge ili načina poslovanja.
11.2. Pružatelj o izmjenama obavještava Pretplatnika e-poštom najmanje 30 dana prije stupanja na snagu. Izmjena Naknade primjenjuje se najranije od prvog Obračunskog razdoblja nakon isteka tog roka.
11.3. Ako se Pretplatnik s izmjenama ne slaže, može otkazati ugovor prije njihova stupanja na snagu, bez otkaznog roka i bez posljedica; ugovor tada prestaje na dan stupanja izmjena na snagu, a s Podacima Pretplatnika postupa se prema članku 9. Ako Pretplatnik ne otkaže i nastavi koristiti Uslugu nakon tog dana, smatra se da je izmjene prihvatio.
12. Mjerodavno pravo i nadležnost
12.1. Na ove Uvjete i ugovor primjenjuje se hrvatsko pravo.
12.2. Strane će sporove nastojati riješiti sporazumno.
12.3. Za sporove koji se ne riješe sporazumno nadležan je stvarno nadležni sud u Zadru.
General Terms of Use (English)
This English text is a translation provided for convenience. The Croatian version is the original and prevails if the two differ. Natrag na hrvatski tekst.
Version 1.0 · effective from 15 October 2026.
1. Service Provider
1.1. The BarberSnap Service is provided by FERVENTIS j.d.o.o. (the "Provider"), entered in the court register of the Commercial Court in Zadar, company number (MB) 05454972, personal identification number (OIB) 77866687378, with its registered office at Ulica dr. Franje Tuđmana 38, 23000 Zadar, Croatia.
1.2. The Provider's contact for questions about the Service and legal notices: email info@barbersnap.com.
1.3. These General Terms of Use (the "Terms") govern the relationship between the Provider and the Subscriber in connection with the Service and also apply to the Trial Period.
2. Definitions
In these Terms, the following terms have the meanings below. The three-tier relationship between Subscriber, User and Client applies in every article.
- Service: BarberSnap, a web application for managing salon operations (software as a service).
- Subscriber: a legal or natural person acting within their business activity, the owner or operator of a salon, who has concluded an agreement with the Provider for the use of the Service. The Subscriber is the only contracting party alongside the Provider and pays the Fee.
- User: a person (an employee or associate of the Subscriber) for whom the Subscriber has opened an account in the Service and to whom the Subscriber has assigned permissions. The User is not a contracting party; the Subscriber is responsible for the User's actions.
- Barber: a User with their own appointment calendar on whom Clients can book an appointment and for whom the Fee is charged. Users without a calendar, for example reception staff or an administrator, are not charged.
- Client: a customer of the salon, that is, a person to whom the Subscriber provides services and whose data the Subscriber keeps in the Service, or who books an appointment or takes part in a loyalty programme through the Service. The Client is not a contracting party; their relationship with the Subscriber remains exclusively between them.
- Subscriber Data: all data entered into the Service by the Subscriber and Users, including the personal data of Clients and Users.
- Fee: the amount the Subscriber pays for the Service under Article 5.
- Trial Period: the period referred to in Article 4.
- GDPR: Regulation (EU) 2016/679 (General Data Protection Regulation).
3. Subject of the Agreement
3.1. The Provider enables the Subscriber to use the Service, which includes, among other things, client management, a loyalty programme, booking management and a waiting list, management of access, employees and schedules, and internal ratings. The scope of functionality is determined by the Service as available to the Subscriber at the time of use.
3.2. The Provider grants the Subscriber a non-exclusive and non-transferable right to use the Service for the duration of the subscription, for the purposes of running their salon and through User accounts.
3.3. What the Service is not. BarberSnap does not process payments or fiscalisation. The Provider does not receive Client payments, does not mediate payments between the Subscriber and Clients for services or products, does not issue fiscalised receipts and does not carry out fiscalisation on the Subscriber's behalf. A record in the Service is not a receipt or proof of payment. Payment collection, invoicing and fiscalisation are carried out by the Subscriber, at their own responsibility and in accordance with the law.
3.4. The Provider is not a party to the relationship between the Subscriber and Clients and is not liable for the services the Subscriber provides to Clients.
4. Conclusion of the Agreement
4.1. The agreement is concluded electronically. The Subscriber opens an account, enters the details referred to in Article 7.1, accepts these Terms by ticking the relevant box, and the Provider activates the account and notifies the Subscriber by email. The agreement is concluded upon activation of the account.
4.2. The Service is intended for business use only. The Subscriber declares that they act within their business activity and that they are not a consumer.
4.3. The Provider offers a new Subscriber a free Trial Period of one month from account activation. The Trial Period is available once per Subscriber and no payment card details are requested for it.
4.4. These Terms apply to the Trial Period, except for the provisions on the Fee. When the Trial Period ends, the subscription automatically becomes a paid one, and the Provider automatically sends the Subscriber an invoice for the first Billing Period. A Subscriber who does not wish to continue must cancel the agreement before the Trial Period ends in accordance with Article 6.2; in that case no invoice is issued and Article 9 applies.
5. Subscription and Payment
5.1. The Fee is calculated per Barber. The price per Barber is set by the price list published on the Provider's website and applies at the time the agreement is concluded, subject to change under Article 11.
5.2. The subscription is offered with a monthly or an annual Billing Period, and the Subscriber chooses one of them.
5.3. Prices and invoices are expressed in euros (EUR). The Provider is not in the VAT system and does not charge VAT on the Fee; the stated amounts are final. If the Provider enters the VAT system, VAT will be charged from the date of entry, with prior notice to the Subscriber.
5.4. During a period, the Subscriber may add or remove a Barber. The Fee for the period in which the change occurs is calculated pro rata to the number of days each Barber was active: an added Barber is charged from the day of activation, and a removed Barber until the day of removal. Any difference from an invoice already issued is settled by an additional invoice or a credit note applied to subsequent invoices.
5.5. The Provider issues an invoice for each Billing Period. The payment deadline is 10 days from the date of the invoice. Payment is made by bank transfer to the account stated on the invoice; the Provider does not accept card payments. Statutory default interest is charged for late payment. If the Subscriber does not pay even after a reminder and a reasonable deadline, the Provider may temporarily restrict access to the Service.
6. Duration and Termination
6.1. The agreement is concluded for an indefinite period. There is no minimum subscription term.
6.2. The Subscriber may cancel the agreement at any time, without a notice period, by written notice sent by email to the address in Article 1.2. The cancellation takes effect at the end of the Billing Period already paid; the Fee for that period is not refunded.
6.3. The Provider may terminate the agreement by written notice for material breach, in particular non-payment after a reminder and a reasonable deadline, misuse of the Service or breach of Article 7. The Provider may also cancel the agreement without giving a reason, by written notice with a notice period of one (1) month.
6.4. When the agreement ends, the right to use the Service ends. The Fee due up to the date of termination remains due. Subscriber Data is handled in accordance with Article 9.
7. Subscriber's Obligations
7.1. Accuracy of data. On registration, the Subscriber provides accurate and complete details (name, OIB, contact) and promptly reports any changes.
7.2. Account security. The Subscriber ensures that Users keep their credentials safe, assigns permissions only to persons who need them, deactivates the account of any User who stops working for the salon, and immediately reports any unauthorised access to the Provider. The Subscriber is responsible for all actions of Users.
7.3. Lawful use. The Subscriber uses the Service lawfully and only for the operation of their salon. The Subscriber must not circumvent security measures, disrupt the operation of the Service, give access to third parties outside their salon, or enter content that infringes the rights of third parties.
7.4. Obligations towards Clients under the GDPR. The Subscriber is the controller of the personal data of Clients (and Users), and the Provider is their processor. The Subscriber is responsible for the legal basis for processing, for informing Clients, for consents where they are required (for example for marketing messages or the loyalty programme), for the accuracy of data and for responding to requests from Clients as data subjects. The Provider processes Clients' personal data only in order to provide the Service and on the Subscriber's instructions.
8. Provider's Obligations
8.1. The Provider will provide the Service with the care of a prudent businessperson and will give the Subscriber access to the Service for the duration of the subscription.
8.2. The Provider takes reasonable technical and organisational measures to protect Subscriber Data. The Provider processes Clients' personal data only on the Subscriber's instructions and notifies the Subscriber of a personal data breach without undue delay.
8.3. The Provider does not assume a contractual obligation as to the availability of the Service and does not guarantee uninterrupted or error-free operation. The Provider may temporarily restrict or suspend the Service for maintenance or to remedy faults.
9. Data and Export
9.1. Subscriber Data remains under the Subscriber's control. The Provider uses it only to provide the Service.
9.2. The Subscriber may export Subscriber Data in CSV format during the term of the agreement and after it ends, during the retention period referred to in Article 9.3.
9.3. After the agreement ends, whether through cancellation, termination, or expiry of the Trial Period without moving to a paid subscription, the Provider retains Subscriber Data for two (2) months from the date of termination. During that period the Subscriber may request an export; the other functions of the Service are not available.
9.4. When that period expires, the Provider permanently deletes Subscriber Data, including the personal data of Clients, except for data it is required by law to keep (for example accounting documents on the Fee). Data cannot be restored after deletion, so the Subscriber must export it before the period expires.
10. Limitation of Liability
10.1. The Provider is not liable for lost profit, loss of revenue or clientele, or for indirect or consequential damage.
10.2. The Provider's total liability to the Subscriber is limited to the amount of the Fee the Subscriber paid in the twelve (12) months before the event giving rise to the damage.
10.3. The Provider is not liable for payment collection, invoicing and fiscalisation carried out by the Subscriber (Article 3.3), for data entered by the Subscriber and Users, for the actions of Users, for the lawfulness of the processing the Subscriber carries out in relation to Clients, or for interruptions caused by force majeure or third-party services (for example internet providers).
10.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the mandatory provisions of Croatian law, in particular for damage caused by intent or gross negligence and for damage to life and health, nor the rights of data subjects under the GDPR.
11. Changes to the Terms
11.1. The Provider may change these Terms and the price list for justified reasons, in particular because of a change in legislation, in the functionality of the Service or in the way the business is run.
11.2. The Provider notifies the Subscriber of changes by email at least 30 days before they take effect. A change to the Fee applies from the first Billing Period after that period has expired.
11.3. If the Subscriber does not agree with the changes, they may cancel the agreement before the changes take effect, without a notice period and without consequences; the agreement then ends on the day the changes take effect, and Subscriber Data is handled in accordance with Article 9. If the Subscriber does not cancel and continues to use the Service after that day, they are deemed to have accepted the changes.
12. Governing Law and Jurisdiction
12.1. These Terms and the agreement are governed by Croatian law.
12.2. The parties will endeavour to resolve disputes amicably.
12.3. Disputes that are not resolved amicably fall under the jurisdiction of the court with subject-matter jurisdiction in Zadar.